Health Is Complicated. We’ve Got Answers.
- Register – Set up an account by providing your name, email, and password.
- Complete medical questionnaire – Answer a few medical questions that a licensed telehealth provider will review.
- Schedule an Online Visit – Find a consultation time that is convenient for you. A $35 online visit fee is charged by UpScript.
- Complete Lab Work – As a key part of your medical evaluation, you may need to complete a baseline laboratory panel. Please note that for some patients, these lab tests may require an additional out-of-pocket expense.
- Receive Your Treatment Plan – Your telehealth provider will review your lab results and determine the most suitable treatment plan for you. We will also work with your insurance provider for treatment coverage.
After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.
Next, one of UpScript’s licensed telehealth providers will conduct a video, audio, or digital telehealth consultation. They will review the medical information you provide to determine whether a prescription is appropriate for you.
All states require some interaction between a healthcare provider and patient in order to prescribe a treatment. However, regulations governing the type of interaction or consultation differ from state to state. Depending on the state, you may speak with a provider through an audio or video visit on our UpScript platform.
If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.
You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click “Begin Scheduled Visit.” Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The healthcare provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.
If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.
If your state requires a video consultation, you will be directed to schedule a video visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state. Our site uses secure, private, high-quality streaming video between you and their licensed Doctors and Nurse Practitioners. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors and Nurse Practitioners who are licensed in your state.
You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have.
If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.
If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings.
- MAC OS
○ Safari is recommended
○ Upper-left top menu > Safari > Preferences > Websites tab
○ In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
○ In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’
or ‘Allow’
○ Close the Preferences panel to save changes. - Chrome
○ Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
○ Camera: ‘Ask’ or ‘Allow’
○ Microphone: ‘Ask’ or ‘Allow’ - Firefox
○ Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
○ Camera: open dialog, find this website, ‘Allow’
○ Microphone: open dialog, find this website, ‘Allow’ - iOS
○ Safari is the only browser supported on iOS
○ Settings App > Safari > scroll down to ‘Settings for Websites’…
○ Camera: ‘Ask’ or ‘Allow’
○ Microphone: ‘Ask’ or ‘Allow’ - Windows
○ Chrome is recommended
○ Stacked dots menu in upper right > Settings > Advanced > Content Settings…
○ Camera: ‘Ask before accessing’
○ Microphone: ‘Ask before accessing’ - Firefox
○ Gear in the upper right of window > Privacy and Security > Permissions…
○ Camera: open dialog, find this website, ‘Allow’
○ Microphone: open dialog, find this website, ‘Allow’ - Android
○ Chrome is recommended
○ Stacked dots menu icon > Settings > Site Settings…
○ Camera: ‘Ask first’
○ Microphone: ‘Ask first’ - Firefox
○ Settings App > Apps and App Permissions > Firefox > Permissions
○ Toggle on Camera and Microphone
○ Restart Firefox
A telehealth visit with a healthcare provider on akutelehealth.com costs $35. Please note that there may be additional costs for lab testing if needed.
We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA) cards, and health savings account (HSA) cards.
UpScript Akutelehealth.com will appear on your credit card statement. If you have any questions, please call our support team at (800) 505-5861 or email us at service@akutelehealth.com.
At this time we are not accepting insurance to cover the provider review, but we are happy to accept HSA and FSA. While you can’t use health insurance for the provider review, health insurance can be used to cover lab and drug costs.
Yes, there is a $35 telehealth consultation fee.
Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.
akutelehealth.com is available in all 50 states and the District of Columbia.
TO FILE A CONSUMER COMPLAINT:
File a complaint with Utah DOPL: Here
File a complaint with Iowa medical board: Here
File a complaint with Kentucky medical board: Here
File a complaint with Maine medical board: Here
File a complaint with Maryland medical board: Here
File a complaint with Rhode Island medical board: Here
File a complaint with Texas medical board: Here
File a complaint with Vermont medical board: Here
In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your telehealth provider for emergency medical care.
Still looking for help?
No problem, we’ve got you covered. Click the Contact us link below to visit our support page.
